Frequently Asked Questions
Everything you need to know about shopping with Abena fashion.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Note' section on the item description.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags still attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless they are defective.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
Abena accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our manufacturing partners annually to ensure fair labor practices.